KICO Return, Refund & Exchange Policy
This policy applies to all purchases made via our official website www.kico.my and at any authorized KICO retail stores (if applicable).
1. Reporting an Issue
If you receive an incorrect, defective, or unsatisfactory item, you must report it within 7 days of receiving your order.
Please contact us at:
- Email: kidzcollectioncorner@gmail.com
- WhatsApp: +60 11-5680 2472
Please include the following details:
2. Eligible Reasons for Return / Refund
Returns or refunds may be approved if:
- kidzcollectioncorner@gmail.com
- The item received does not match the order (wrong size, color, or design)
- The product is expired upon delivery
3. Return / Exchange Conditions
To be eligible for a return or exchange:
- The product must be unused, unwashed, undamaged, and in original condition
- All tags, labels, boxes, and packaging must be intact
- A valid proof of purchase (receipt or invoice) is required
- The request must be made within 15 days from the date of receipt
- Each item is only eligible for one-time exchange
4. Non-Returnable / Non-Refundable Items
We DO NOT accept returns or exchanges for:
- Used, washed, altered, or customer-damaged items
- Socks, baby innerwear, and hygiene-related products
- Items bought during Mark Down, Clearance Sales, or Promotional Campaigns
- Original shipping fees are non-refundable
- NO cash refunds
5. Exchange Policy
If the requested exchange item is out of stock:
- You may choose a different item (subject to stock availability)
- If the new item is of higher value, you are required to pay the price difference
- If the new item is lower in value, no refund or credit will be given
Exchange Options:
Exchange Options:
- In-Store Exchange:
- Bring the item and receipt to any KICO outlet
- Our staff will inspect the item and assist with the exchange process
- Courier Exchange:
- Contact our customer service team to request an exchange
- Post the item back to our warehouse (customer bears the shipping cost)
- Please ensure the item is securely packed to avoid damage during transit
- We are not responsible for lost or misrouted return parcels
6. Refund Process
If your return is approved:
- Refunds will be processed within 5–14 working days
- Refunds will be made via the original payment method
- Refunds will only be issued after we receive and inspect the returned item
We reserve the right to reject refund requests if:
- The item is returned in unacceptable condition
- The request is made beyond the 15-day window
- The return policy conditions are not met
7. Important Notes
- KICO reserves the right to reject any return or exchange that does not meet the above terms
- Items returned in unsuitable condition may be sent back at your expense
- We are not responsible for items returned by mistake or damaged due to poor packaging
- Strictly no cash refunds under any circumstances
If you have any questions or need assistance, feel free to contact our support team. We’re here to help! ❤️